Caregiver Recruitment and Engagement Coordinator

Job Responsibilities:

  • Answer each employment inquiry in a friendly, professional and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment-related documents.
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead Standards and additional optional training.
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high-quality matches and extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Plan and successfully execute all CAREGiver meetings.
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.

Education/Experience Requirements:

  • BA or BS required
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid drivers license

Supervisory Responsibilities:

  • This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by (your corporation or business entity name), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision making skills
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the availability to work evenings or weekends as required
  • Must demonstrate excellent organizational skills

Job Type: Full-time

Required experience:

  • Caregiver Recruiting: 5 years
  • Recruiting: 5 years

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